Office Cleaning Scope of Work: A Template for Melbourne Offices

The single most useful document in an office cleaning contract is not the price. It is the scope of work: the written list of what gets cleaned, how often, and to what standard. Without one, every complaint becomes an argument about what was included.

Here is a template we would be happy to be held to. Adjust the frequencies to your office and send it to every provider you are comparing, so the quotes are for the same job.

Nightly (every service)

Workstations and offices

Empty bins and recycling; replace liners
Wipe clear desk surfaces; wipe shared keyboards, mice and phones where desks are shared
Wipe chair arms and door handles
Vacuum carpet in traffic areas and under desks where clear

Meeting rooms and boardroom

Reset chairs, clear and wipe tables
Wipe whiteboards if cleared and agreed
Wipe conference phones, screen remotes and switches
Vacuum or mop floors

Reception and lift lobby

Wipe counter, visitor tablet and pens
Spot-clean entry glass at hand height
Vacuum or mop floors; clean entry mats

Kitchens and breakout areas

Wipe benches, splashbacks, sinks and taps
Wipe fridge, microwave and dishwasher fronts and handles
Load or unload the dishwasher (agree which)
Empty bins; wipe bin lids
Mop hard floors

Bathrooms

Clean and disinfect toilets, urinals, seats and flush buttons
Clean basins, taps, mirrors and benches
Restock toilet paper, hand towel and soap
Empty sanitary and general bins
Mop floors with bathroom-only equipment

Touch points throughout

Door handles and push plates, light switches, lift buttons inside the tenancy, stair rails

Weekly

Dust ledges, partitions and window sills within reach
Wipe skirting boards in high-traffic areas
Spot-clean walls and doors at hand height
Clean internal glass and glass partitions
Wipe the inside of the microwave; wipe fridge shelves on the agreed day
Vacuum upholstered chairs in reception and meeting rooms
Full vacuum including edges and under furniture

Monthly

High dusting: vents, light fittings, tops of cupboards
Wipe chair bases and desk legs
Descale taps and shower heads where fitted

Periodic (quoted separately)

Carpet hot-water extraction, typically every 6 to 12 months, sooner in high-traffic areas
Hard-floor machine scrub and seal
External window cleaning (usually base building, but check)
Upholstery deep clean

The clauses that make it work

A list of tasks is only half a scope. These lines turn it into something you can enforce:

Standard. "Clean" means free of visible dust, marks, residue and odour when inspected in normal lighting.
Consumables. Who supplies toilet paper, hand towel, soap and bin liners, and how they are charged: itemised, not buried.
Access. The service window, how the cleaner enters and leaves, who holds keys and fobs, and the alarm procedure.
Staff. Employees or subcontractors, police checks, and notice before a new cleaner starts on your site.
Evidence of attendance. How you can see which nights were serviced. We sign every visit in and out on our app inside a geofence around the building, with a photo.
Inspections. How often a supervisor inspects, and that you receive the results. Ours are every three weeks.
Defects. How you report a missed task and how quickly it is fixed (normally the next service).
Changes. How the schedule changes when your occupancy does, without a new contract.
Notice. How either side ends the arrangement. We work on 30 days.

Using the template

Send it with your request for quote and ask every provider to price it as written, then list anything they would add or remove. You will get quotes you can actually compare. If you are still deciding how often each area needs doing, how often should an office be cleaned will help, and what office cleaning in Melbourne actually costs sets out the price ranges.

For offices from the CBD to the inner east, and in suburbs like Richmond, South Yarra and Thomastown, see office cleaning Melbourne, or send us your scope and we will price it as written.